Privacy Policy

Sparkontrol Instruments ("Sparkontrol," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of everyone who visits our website, submits a contact form, or messages us through WhatsApp. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have.

By using our website at sparkontrol.com or messaging our WhatsApp Business number, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our website or messaging channel.

1. Information We Collect

1.1 Information you provide directly

• Contact & enquiry forms: name, business email, phone number, company/facility name, and the project details you share with us.
• WhatsApp messages: your WhatsApp display name, phone number, and the content of messages you send us (text, images, or documents) when you contact us through our WhatsApp Business number.
• Project & site information: facility layouts, floor plans, or process details you choose to share with us during a scoping conversation.

1.2 Information collected automatically

• Device and browser information (browser type/version, operating system).
• Usage data (pages visited, referral source, approximate location derived from IP address).
• Cookies and similar tracking technologies, described in Section 5.

2. WhatsApp Business Messaging

Sparkontrol Instruments uses the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with prospective and existing customers. When you message our WhatsApp Business number:

• Your message content, phone number, and WhatsApp profile information are received by our automated workflow and support systems so we can respond to you.
• Meta processes this data as part of operating the WhatsApp Business Platform, in accordance with WhatsApp's own Privacy Policy. We encourage you to review it in addition to this Policy.
• We use your messages solely to respond to your enquiry, provide support, and — where relevant — route your request through our incident/workflow tools for internal tracking. We do not sell WhatsApp message data to third parties.
• You can stop messaging us on WhatsApp at any time, and you may block or report our business number directly within WhatsApp.

3. How We Use Your Information

• To respond to enquiries submitted via our contact form, email, or WhatsApp.
• To scope, propose, and deliver call bell, andon, incident management, or custom product development projects you request.
• To operate, maintain, and improve our website and messaging channels.
• To send you information you have specifically requested (e.g., a follow-up on a scoping call).
• To comply with legal, tax, and regulatory obligations applicable in India.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis (including India's Digital Personal Data Protection Act, 2023, and the EU/UK GDPR for visitors from those regions), we rely on:

• Consent — when you submit a form, message us on WhatsApp, or accept non-essential cookies.
• Legitimate interests — to respond to business enquiries and operate our website securely.
• Contractual necessity — to deliver a project once you have engaged us.
• Legal obligation — to meet tax, accounting, and regulatory requirements.

5. Cookies & Similar Technologies

Our website uses cookies to remember your preferences, understand how visitors use the site, and improve performance. Categories of cookies we may use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand aggregate site usage so we can improve content and navigation.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

6. How We Share Information

We do not sell your personal data. We may share information with:

• Meta Platforms, Inc. — as the operator of the WhatsApp Business Platform used to deliver and receive your messages.
• Service providers — hosting, workflow automation (e.g., our internal n8n-based automation platform), and email/communication tooling that process data strictly on our behalf.
• Legal & regulatory authorities — where required by applicable law, court order, or to protect our legal rights.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including responding to your enquiry, delivering a project, and meeting our legal/tax obligations. WhatsApp conversation history is retained for as long as reasonably needed to support your enquiry or as required by applicable record-keeping obligations, after which it is deleted or anonymised.

8. Data Security

We apply reasonable technical and organisational measures — including access controls and encrypted transport (HTTPS) for our website and API integrations — to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent at any time (e.g., by stopping WhatsApp messages or declining cookies).
• Object to or request restriction of certain processing.

To exercise any of these rights, contact us using the details in Section 13.

10. Children's Privacy

Our website and WhatsApp channel are intended for business use and are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. International Data Transfers

Sparkontrol Instruments is based in Pune, Maharashtra, India, and our data is primarily processed in India. Where we use service providers such as Meta (for WhatsApp) or cloud/hosting providers with infrastructure outside India, your data may be transferred internationally. We take steps to ensure such providers offer an appropriate level of data protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review it periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Sparkontrol Instruments
• Flat No. 203, B Wing, S.N. 55/2/1, 55/1/2, Shree Swami Aangan Society, Manajinagar, Near Aaditya Sankuti Society, Narhe, Dhayari, Pune, Maharashtra 411041, India
• Email: info@sparkontrol.com
• Phone: +91 98605 38887